Frequently Asked Questions

What is Positional Therapy?

Positional Therapy is the name given to a family of sleep behavior strategies used to treat any medical condition requiring a positional change in sleep pattern. In short, positional therapy is what we call the process of supporting a change in someone's sleeping position for medical reasons.Examples:

For many people, their symptoms are worst, or only present, when "supine" (on their back). For many of these folks, their symptoms are either reduced or eliminated by simply sleeping on their side. In the case of OSA, side-sleeping counteracts the effects of gravity pulling your airway closed; your airway doesn't collapse, and you continue to breathe normally while you sleep. 

Do doctors recommend positional therapy?

Yes. Positional Therapy is a widely known approach to a variety of therapeutic conditions. Globally, over 2000 sleep doctors and dentists use and recommend Rematee's line of positional sleeping solutions to their patients.

Will positional therapy stop my snoring and treat my sleep apnea?

If you tend to not snore or can breathe easier when sleeping on your side rather than your back, positional therapy will work. It's non-invasive, simple to use, and starts working on the very first night.

Why do I need help to sleep on my side?

Products like the Rematee Bumper Belt and Anti Snore Shirt make it virtually impossible for you to shift into a supine (on the back) sleeping position. If positional therapy works for you, it makes sense to use the Anti Snore Shirt or Bumper Belt to help you maintain the optimal sleeping position. Once you fall asleep you are no longer in control of what position you sleep in!

Product Information Questions:

Is Rematee comfortable?

Yes. Our bumper belts are made of Neoprene material (the same as a wet suit for scuba diving), which is very soft and durable. Shoulder-straps keep the belt in place and allow you to wear your belt high and loose around your chest.
Our shirts are made from 100% breathable cotton and are no different than wearing a regular Tshirt.

Is Rematee FDA approved?

No. Rematee does not have FDA approval. Extensive clinical trials are underway to determine if positional sleeping solutions can be used to treat sleep apnea. You should consult your physician to see if Rematee is suitable for you.

Can I wash my t-shirt/belt?

Yes. All of our T-Shirts and Belts are 100% machine washable. Just make sure to remove the inflatable bumpers first. Wash on a low intensity setting using a bleach-free detergent. Then hang your belt up to dry, or place the wash pouch in the dryer at low heat. If you have a wash/travel pouch for your belt, place the belt in the pouch and place the pouch itself into the washing machine.

What size do I need?

Sizing charts are available when you click into any of our combo packages, or when clicking into our T-shirt product. You can also click here.

What colors do you have?

All of our products only come in black.

How long will it take to get used to wearing the Rematee sleep positioner?

Most people will experience a good night's sleep immediately. Generally, it should not take more than a few nights to get accustomed; however, if you usually sleep on your back it may take up to a few weeks.

Do you have a retail location?

No. All orders are done through our website Feel free to copy and email this link to a dr, friend or family who may need our affordable option that really works.

Is Rematee covered by Medical Insurance?

Typically, we tell our customers that our products are an out-of-pocket expense.

However, some customers have been able to get reimbursement from their secondary medical insurance provider.

For instructions on how to claim reimbursement for your purchase, please contact us. INFO@REMATEE.COM

How can I get a copy of my receipt / invoice?

When you make a purchase through our website, you will receive a receipt via email that you've given us or entered on your own online purchase with us.

When will my credit card be charged?

Your will be charged immediately following checkout. We accept Paypal, Mastercard or Visa CC.

Why was my credit card declined?

Although there can be a variety of reason as to why your card was declined. If you are outside of Canada it can be declined because we are a Canadian Point of Sale company. Therefore, with some credit cards there is a security measure to protect you from fraudulent international charges. Call your credit company to have this security measure lifted.

What is a back-order?

A back-order occurs when an item has recently and unexpectedly run out of stock. To ensure that you receive your order in a timely fashion, we will contact you via email or phone call regarding any items you've chosen that have become a backordered item.

Typically back orders are short lived and if you choose to wait, we'll process when restock occurs or we'll refund you fully for those items. Please let us know.

For more information send an email to please include your Order ID#. A customer service representative will contact you within one business day.

Returns and Warranty Questions:

What is your return policy?

Our return policy is that we'll accept for return our Bumper Belts, Shoulder straps, Inflatable Bumpers and our Travel Pouch. If you want to return something, please go to our page here to open a return request.

Please understand that we respond quickly and we expect a customer to act promptly to get your return in the mail as soon as you've received the Return Instructions via email. 

When will my credit appear on my account?

Refunds are applied on a Return Received basis, meaning that we act promptly to process your return and we do apply any refund due to your account the same day. Check your CC statement to see the refund has been applied. If something is not right, please call us 1-877-753-6844 Toll Free.

What is your warranty policy?

Our 1 Year Warranty applies to all our products. Contact if you have further questions.

Shipping and Tracking Questions:

When will my order ship?

All orders ship from our warehouse in Blaine, WA. Orders ship out continuously Monday - Friday, from 9 am to 3 pm PST. Please place your order by the cut-off time of 11:30 AM to make the last daily shipment at 12:00 PM PST.

My order never arrived or my package arrived late.

You will receive an email with a live tracking number on the next business day after placing your order. Use this number to track your package.

If you are an international customer (Including Canada) there may be unforeseen delays at various customs agencies which can be up to 3 days.

Send an email to please include your Order ID#. A customer service representative will contact you within one business day.

An item is missing from my shipment.

Send an email to please include your Order ID#. A customer service representative will contact you within one business day.

Additional Questions:

Didn't find the answer you were looking for?