Easy Returns and Hassle-Free Refunds
At Rematee, we value your sleep comfort and satisfaction. Our return policy is designed to make your shopping experience worry-free.
Free Product or Size Exchange
If your Rematee product doesn't feel right or you need a different size, our customer service team is here to assist you. With over 16 years of experience, we can provide valuable tips to help you find the perfect product.
We offer one free exchange for any size or style. Just email firstname.lastname@example.org and tell us how we can help you. We won't ask you to return your original order.
30-Day Money-Back Guarantee & Refund
We've got you covered and you get to decide if you ship it back or not. To make things easy, every approved customer refund will immediately be refunded to your credit card minus a $35 returnless option. You can then decide if you want to ship your return package back or not. When it arrives the remaining $35 minus our original shipping costs will be refunded to your credit card. Our shipping typically costs $12.00 to $19.00 per order in North America.
Our 30-day money-back guarantee covers most products, including Bumper belts, Expandable belts, Pullover belts, Inflatable bumpers, and wash/travel pouches. Unfortunately, Anti-Snore T-shirts and items postmarked over 30 days from the receipt date are not eligible for this guarantee. Remember, we can't accept returns without their original packaging or without a valid RMA#.
Request a Return: Click Here and follow these simple steps:
- Log in to your account using your email address.
- Open the email from our store and copy the six-digit verification code.
- Enter the code on our website.
- Click on the order you want to return.
- Select the items you wish to return.
- Choose a return reason and add a note if necessary.
- Click "Request return."
If your return request is approved and you decide to ship it back, once the product is returned, you'll automatically receive the remaining refund.
Ship Returns To: Rematee 5405 Riverside Crescent Manotick ON K4M 1H1 Canada
Your satisfaction is our priority, and we're here to make returns easy for you.