Refund Policy, Free Exchanges & Money-Back Guarantee

Easy Returns, Hassle-Free Refunds, and Total Peace of Mind

At Rematee, your comfort matters most. That’s why every order comes with simple, worry-free options to make sure you’re completely satisfied.

✅ Free Product or Size Exchange

Not the right size or style? No problem.

• We’ll send you one free exchange for any size or style.

• You don’t need to return your original order.

• Our team has 16+ years of experience helping customers find the perfect fit — we’re happy to share tips for comfort and adjustment.

👉 To request an exchange, just email us at info@rematee.com and let us know how we can help.

✅ 30-Day Money-Back Guarantee

We want you to feel confident with your purchase. That’s why we make refunds easy and give you the choice:

1. Returnless Refund – Once approved, we’ll immediately refund the original purchase price less $35.00 to your credit card. You can keep the product if you prefer.

2. Return for Full Refund – If you ship the product back, we’ll refund the remaining balance (less our actual shipping cost, usually $12–$19 within North America).

🔄 What's Covered: Our 30-day guarantee applies to: 

• • Bumper Belts

  • Expandable Belts

  • Pullover Belts

  • Inflatable Bumpers

  • Wash/Travel Pouches

⚠️ Please note:

• • Anti-Snore T-shirts are not eligible for refunds.

  • Products must be returned within 30 days of receipt.

  • Returns must include original packaging and a valid RMA#.

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✅ How to Request a Return

Request a Return:  Click Here and follow these simple steps:

1. Log in to your account using your email address.
   
2. Enter the code on our website.
3. Click on the order you want to return.
   
4. Choose a return reason and add a note if necessary.
5. Click "Request return."

Once Your Return Request Is Submitted

• Processing Time: Usually reviewed  and processed within a few days.

• Returnless Refund: Once processed, your (purchase price less $35.00) will be refunded to your card right away. Nothing else for you to do.  

• Full Refund Option: If you also decide to ship the product back, we’ll take care of the remaining balance as soon as it arrives (less our original shipping cost).

⚠️ Helpful Tip: Please follow the online return steps below. We can’t process returns through chat or by phone. If the online form gives you any trouble, just email us at info@rematee.com and we’ll gladly help.

Ship returns to: Rematee 5405 Riverside Crescent, Manotick, ON K4M 1H1 Canada

Your satisfaction is our priority, and we're here to make returns easy for you.