Refund Policy, Free Product or Size Exchange and a Money Back Guarantee

Sleep is unique and very personal.  After struggling with poor sleep for many years, we now cherish the feeling of a good night sleep and waking up refreshed. If you are struggling to get a good sleep, we want to help you.  And it starts with helping you sleep on-your-side all night.  

If you are not comfortable in your Rematee or the size feels wrong, reach out to our team so we can help.  Customer service is core to our 16 years in business. And we might have some tips to help you succeed. 

We offer One free exchange for any size or different style product.  Start by completing the form below.  Plus we make it easy so you do not have to return your order.  Just pay shipping and any price difference between product styles.  

(or) Return your order for a store credit or refund. Refunds are calculated using the original purchase less shipping costs.  (our shipping fees are usually between $12.00 to $19.00 per order shipped across North America). 

Items covered by our 30 day money back guarantee include:  All Bumper belts, Expandable belts, Pullover belts inflatable bumpers and wash/travel pouches.

Items not covered by our 30 day money back guarantee:

  • Anti-Snore T-shirts
  • Items post-marked over 30 days from the receipt date for US orders or over 45 days from the receipt date for international orders
  • Items returned without a valid RMA#
  • Damaged items without original packaging

    Returns & Shipping charges:

    • Rematee subsidizes the cost of most shipments to you the customer. 
    • Every shipment usually cost us $12.00 to $19.00 to deliver.  
      • If you selected 'Free Shipping' our shipping costs are non-refundable. example: Your order cost (-) our shipping cost = your refund. 
      • If you selected and paid for faster delivery our shipping costs are non-refundable.
    • Rematee does not cover your return shipping costs.
    • Insurance and delivery confirmation are not necessary but recommended.
    • Rematee is not responsible for any returned products lost in transit.

    To request a different size or style product (or) a refund