Ordering & Support Information

1. Placing an Order

You will be sent an order confirmation email immediately after placing your order.

This website is protected by SSL (Secure Socket Layer) encryption, the highest standard in Internet Security.

2. Return Information

Need to return or exchange your product?

Just visit our Return Page for all the information you need on how and when to return your product.

Our 30-day 100% Money-Back Guarantee means you have nothing to lose and more than just sleep to gain!

3. Warranty Information

Need more information on our 1-year and 2-year warranties?
Simply take a look a our Warranty Page for detailed explanations on our warranty policies.

4. Product Assembly and Instructions

For information on how to assemble and sleep with your Rematee product, please visit our Product Support Page.

You will find helpful videos on how to assemble your shoulder straps, inflate the bumpers, and wear your Rematee bumper belt. You will also find helpful diagrams on how to assemble your belt as well as tips on how to sleep with Rematee.

5. Shipping Methods and Fees

We ship to over 180 countries.

US Orders: For US orders, your shipping options are:

2. International Orders: For International Orders, your shipping options are:

Please note that shipping fees are not included in your product price. Shipping fees will appear once you have filled out your shipping information and selected your shipping method.

Shipping options and charges depend on the country you are shipping to. Please enter all shipping information before selecting your shipping method.

If the country you would like to ship to does not appear in the list of available countries, please contact us by phone or e-mail.

6. Order Tracking

You will be sent a live tracking number via email either the evening of your order date, or the following morning. Please do not respond to this e-mail; it is sent directly from our fulfillment center.

If you have any tracking questions, consult our FAQs page or call us directly.

7. FAQs

Didn't find the information you were looking for?
Consult our FAQs page.

8. Contact Information

Still have a question?

Call us at 1-877-753-6844 (7:00am to 3:00pm PST Mon-Fri)

Email us at We will do our best to reply to your message within one business day.