Shipping, Warranty, Exchanges & Returns
Placing an Order
- Once you have selected all of your items for your order, click on the shopping bag icon at the top right-hand side of the screen.
- Enter any special instructions and notes, and click on "Checkout"
- Enter your Billing and Shipping information, as well as any coupons you might have, select your shipping options, and enter your payment information.
- Click on "Place Order"
You will be sent an order confirmation email immediately after placing your order.
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The 30-day 100% satisfaction guarantee on the Bumper Belt means you have nothing to lose, and more than just a good night's sleep to gain.
Need more information on our 1-year and 2-year warranties?
Simply take a look a our Warranty Page for detailed explanations on our warranty policies.
Track my shipment - We ship to over 180 countries
You will be sent a live tracking number via email either the evening of your order date, or the following morning. Please do not respond to this e-mail; it is sent directly from our fulfillment center.
US Orders: For US orders, your shipping options are:
- USPS First Class Mail (7-10 Business Days -only available for orders of less than 1 lb.)
- FedEx Ground (4-5 Business Days)
- FedEx Express Saver (2-3 Business Days)
- Fedex Second Day (1-2 Business Days)
- FedEx Overnight Priority
International Orders: For International Orders, your shipping options are:
- USPS First Class International Mail (7-14 Business Days)
- -Fedex International Economy (5-7 Business Days)
- FedEx Pack International Priority (3-4 Business Days)
Please note that shipping fees are not included in your product price. Shipping fees will appear once you have filled out your shipping information and selected your shipping method.
Shipping options and charges depend on the country you are shipping to. Please enter all shipping information before selecting your shipping method.
If the country you would like to ship to does not appear in the list of available countries, please contact us by phone or e-mail.
- The following items are returnable: bumper belts, inflatable bumpers, and wash/travel pouches.
- For US orders, your return package must be post-marked within 30 days of receipt date.
- For International orders, your return package must be post-marked within 45 days of order date.
- The shipping charges of your original purchase are non-refundable.
- Rematee does not cover your return shipping costs. Insurance and delivery confirmation are not necessary but recommended. Rematee is not responsible for any returned products lost in transit.
- A "Returned Merchandise Authorization" number (RMA#) needs to be requested before any item can be shipped back.
We can not refund or exchange the following:
- Anti-snore T-shirts, Leg pillows and Head pillows
- Items post-marked over 30 days from the receipt date for US orders and 45 days from the order date for international orders
- Items returned without a valid RMA#
- Damaged items without original packaging