Shipping, Warranty, Exchanges & Returns

Our Guarantee & Return Policy

Making it easy for you, we offer free exchanges or a money back guarantee.   So long as you are within 30 days of purchase. You can return your product for a free exchange to a different product or different size, or a full refund to the original purchase (less s&h fees).  We ask that you cover the s&h costs for free product exchanges. 

Our 30 day money back guarantee means you have nothing to lose. 


Placing an Order

  • Once you have selected all of your items for your order, click on the shopping bag icon at the top right-hand side of the screen.
  • Enter any special instructions and notes, and click on "Checkout"
  • Enter your Billing and Shipping information, as well as any coupons you might have, select your shipping options, and enter your payment information.
  • Click on "Place Order"
  • You will be sent an order confirmation email immediately after placing your order.

World Wide Shipping

You will receive a tracking number via email as soon as your parcel is packed and ready to ship.  

This website is protected by SSL (Secure Socket Layer) encryption, the highest standard in Internet Security. 

Warranty Information

1 Year Warranty applies to all our products. 

The fine print, not covered by our 30 day money back guarantee:

  • Items post-marked over 30 days from the receipt date for US orders or over 45 days from the receipt date for international orders
  • Items returned without a valid RMA#
  • Damaged items without original packaging

    Returns & Shipping charges:

    • If you selected 'Free Shipping' (the fees we paid to ship your order) are non-refundable.
    • If you selected and paid for faster delivery (the fees we paid to ship your order) are non-refundable.
    • Rematee does not cover your return shipping costs. Insurance and delivery confirmation are not necessary but recommended. Rematee is not responsible for any returned products lost in transit.

    To Exchange or Return - Please Start Here: