Refund Policy, Free Exchanges & Money-Back Guarantee
Easy Returns, Hassle-Free Refunds, and Total Peace of Mind
At Rematee, your comfort matters most. That’s why every order comes with simple, worry-free options to make sure you’re completely satisfied.
✅ Free Product or Size Exchange
Not the right size or style? No problem.
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We’ll send you one free exchange for any size or style.
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You don’t need to return your original order.
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Our team has 16+ years of experience helping customers find the perfect fit — we’re happy to share tips for comfort and adjustment.
👉 To request an exchange, just email us at info@rematee.com and let us know how we can help.
✅ 30-Day Money-Back Guarantee
We want you to feel confident with your purchase. That’s why we make refunds easy and give you the choice:
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Returnless Refund – Once approved, we’ll immediately refund the original purchase price less $35.00 to your credit card. You can keep the product if you prefer.
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Return for Full Refund – If you ship the product back, we’ll refund the remaining balance (less our actual shipping cost, usually $12–$19 within North America).
🔄 What's Covered: Our 30-day guarantee applies to:
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Bumper Belts
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Expandable Belts
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Pullover Belts
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Inflatable Bumpers
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Wash/Travel Pouches
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⚠️ Please note:
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Anti-Snore T-shirts are not eligible for refunds.
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Products must be returned within 30 days of receipt.
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Returns must include original packaging and a valid RMA#.
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✅ How to Request a Return
Request a Return: Click Here and follow these simple steps:
- Log in to your account using your email address.
- Enter the code on our website.
- Click on the order you want to return.
- Choose a return reason and add a note if necessary.
- Click "Request return."
Once Your Return Request Is Submitted
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Processing Time: Usually reviewed and processed within a few days.
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Returnless Refund: Once processed, your (purchase price less $35.00) will be refunded to your card right away. Nothing else for you to do.
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Full Refund Option: If you also decide to ship the product back, we’ll take care of the remaining balance as soon as it arrives (less our original shipping cost).
⚠️ Helpful Tip: Please follow the online return steps below. We can’t process returns through chat or by phone. If the online form gives you any trouble, just email us at info@rematee.com and we’ll gladly help.
Ship returns to: Rematee 5405 Riverside Crescent, Manotick, ON K4M 1H1 Canada
Your satisfaction is our priority, and we're here to make returns easy for you.