Shipping
📦 Shipping & Delivery Information
Fast. Free. Transparent. And we’ll support you no matter what happens in transit.
🚚 Fast Fulfillment & Free Shipping
- Most orders ship the same day or the next business day.
- You’ll receive an email confirmation and a tracking number as soon as your package ships.
- We offer free standard shipping on eligible orders.
⏱️ Typical Delivery Timelines (Once Shipped)
These estimates reflect typical carrier transit times and are meant to set realistic expectations. During peak seasons, severe weather, or regulatory checks, delivery may take longer.
| Region | Estimated Delivery (Free Standard Shipping) |
|---|---|
| Ontario & Quebec | ~2–4 business days |
| Across Canada | ~4–6 business days |
| Northeastern USA | ~2–4 business days (excluding customs clearance delays) |
| Southeastern USA | ~3–6 business days (often 1–2 days longer than NE USA) |
| Western USA | ~4–6 business days (excluding customs clearance delays) |
| International (outside North America) | ~4–7 business days (some rural destinations may take longer) |
Note on USA fulfillment: Rematee also has a fulfillment centre in Blaine, WA. Depending on the SKU(s) ordered, some U.S. orders may ship from Washington. When shipped from WA, many Western states deliver in ~4–6 business days, and Eastern states may take a few extra days.
🗓️ Order Processing Cut-Offs
Canada & International: Orders placed before 4:00pm ET typically ship same day (business days).
USA: Orders placed before 4:00pm ET typically ship same day (business days).
Orders placed on weekends/holidays ship the next business day.
🛃 Customs, Clearance & Unpredictable Delays
Some shipments — especially cross-border orders — may experience customs or regulatory clearance. This process is handled by government authorities and can sometimes take extra time, especially during peak seasons, holidays, or severe weather events.
- Clearance delays are not an indication that your package is lost.
- Tracking may show repeated scans such as “In clearance process” for several days.
- Once released, delivery usually resumes quickly.
We pay duties, taxes, and customs fees on shipments where applicable — so customers typically do not receive surprise charges at the door. In rare cases, a carrier may apply a small administrative “paperwork” fee (commonly ~$7–$10). If this occurs, please contact us by email with any receipts so we can review the details and support you with great customer service.
💙 If a Delay Occurs
We understand how frustrating shipping delays can be. Our promise is simple: we will support you and make it right.
- We monitor shipments and follow up with carriers when needed.
- If tracking shows an extended hold or no meaningful updates, we’ll communicate clearly and proactively.
- If a package is confirmed lost or delayed beyond reasonable norms, we can arrange a replacement or refund based on your preference.
Replacement shipments: We assess each situation carefully. During active customs clearance, a replacement may encounter the same clearance queue. Our goal is to resolve the issue once — and properly.
🛡️ Money-Back Guarantee & Delivery
Your money-back guarantee begins on the day your order is delivered — not while it is in transit. This ensures you receive the full evaluation period even if shipping takes longer than expected.
✅ What’s Covered vs. Not Covered
Covered by Rematee
- Free standard shipping on eligible orders.
- Duties, taxes, and customs fees for shipments where applicable (so customers typically do not pay at delivery).
- Support if delays occur — including working with carriers and helping you understand tracking updates.
Not Covered
- Return shipping (customers are responsible for return postage where returns apply).
- Carrier paperwork/administrative fees (rare; typically ~$7–$10). If you see a fee, contact us and we’ll help review it.
- Refused delivery: In the unusual circumstance where a customer chooses to refuse delivery after shipment, we do not automatically clear or pay additional fees to recover the package. By that point, the product has been manufactured and shipped and costs have already been incurred. Please contact us first — we’re happy to help you find the best path forward.
🧾 Quick FAQ
What if tracking shows “no updates” or “in clearance” for several days?
This can happen during customs clearance, peak season congestion, or weather disruptions. It usually resolves without action. If it persists, reach out — we’ll monitor it closely and support you.
Do you ship from Canada or the USA?
We ship from Canada, and we also have a fulfillment centre in Blaine, WA. Depending on your SKU(s), your order may ship from either location to provide faster delivery.
When does the money-back guarantee start?
Your money-back guarantee begins when the package is delivered, ensuring you have the full time to try the product properly.
Do I need to pay duties/taxes at delivery?
In most cases, no — Rematee pays duties, taxes, and customs fees where applicable. In rare circumstances, the carrier may apply a small paperwork fee. If you ever see a charge, contact us by email and we will do our best to support you and ensure your satisdaction.
📞 Need Help?
If you have questions at any point, we’re here for you:
Email Support (Best Option):
info@rematee.com
Toll-Free:
1-877-753-6844
For the fastest and most effective support, we recommend contacting us by email. Email allows us to review tracking numbers, order details, and carrier updates quickly. Phone support is always available, but without order data it may take longer to assist.
Fulfillment Locations
🇨🇦 Canada (HQ & Returns Processing)
5405 Riverside Crescent
Manotick, ON K4M 1H1
Canada
🇺🇸 United States (Fulfillment Only)
1124 Fir Ave
Blaine, WA 98230
United States
Orders may ship from either Canada or the United States depending on product availability, order type, and order volume (B2C vs. B2B). This allows us to deliver efficiently and reliably.
All returns are processed exclusively at our Canadian headquarters.
At Rematee, we believe honesty builds trust. Shipping is fast and free — and when delays happen, we’ll keep you informed and support you all the way through.