Refund Policy, Free Product or Size Exchange and a Money Back Guarantee
At Rematee, we understand the importance of getting a good night's sleep, and we want to help you achieve it. We know that sleep is a personal and unique experience, and that's why we offer a hassle-free refund and return policy to ensure that you are fully satisfied with your purchase.
If you're not comfortable with your Rematee product, or if the size doesn't feel right, please contact our customer service team. Our team has over 16 years of experience in helping customers find the perfect product for their needs, and we might have some helpful tips to help you succeed.
We offer one free exchange for any size or different style product. If you need to exchange your product, simply complete the form below, and we'll make it easy for you by not requiring you to return your original order. All you need to pay is shipping and any price difference between product styles.
Alternatively, you can return your order for a store credit or refund. Refunds will be calculated using the original purchase price minus shipping costs. Please note that our shipping fees are typically between $12.00 to $19.00 per order shipped across North America.
Rematee provides a returnless option for international customers to avoid the effort, cost and hassle of shipping back a return. A returnless fee of $35 will be deducted from the refund.
Our 30-day money-back guarantee covers all Bumper belts, Expandable belts, Pullover belts, inflatable bumpers, and wash/travel pouches. However, please note that our Anti-Snore T-shirts and items postmarked over 30 days from the receipt date are not covered by our money-back guarantee. Additionally, we cannot accept returns of damaged items without their original packaging, or returns without a valid RMA#.
Please be aware that Rematee subsidizes the cost of most shipments to our customers. If you selected "Free Shipping," our shipping costs are non-refundable, and your refund will be calculated as the cost of your order minus our shipping costs. If you selected and paid for faster delivery, our shipping costs are also non-refundable. Please also be aware that Rematee is not responsible for any returned products that are lost in transit.
At Rematee, we're committed to helping you get a good night's sleep, and we stand behind our products with our hassle-free refund and return policy.
To request a different size or style product (or) a refund, please submit a return request. Click Here and follow these steps.
a. In the Email field, enter your email address, and then click Continue.
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.Ship Returns To:
Rematee 5405 Riverside Crescent, Manotick ON K4M 1H1, Canada