Refund Policy, Free Exchanges & Money-Back Guarantee
Refund Policy, Free Exchanges & 30-Day Money-Back Guarantee
At Rematee, we’re committed to making your experience simple, supportive, and stress-free. Every order is backed by friendly customer care, flexible options, and a full 30-day trial period.
Holiday Shipping & Customs Delays
Your 30-day guarantee begins on the day your package is delivered (not the order date). If your order is delayed in transit or held at customs, those days don’t count against your trial. We appreciate your patience and will always ensure you receive your full evaluation period.
Your 30-day guarantee begins on the day your package is delivered (not the order date). If your order is delayed in transit or held at customs, those days don’t count against your trial. We appreciate your patience and will always ensure you receive your full evaluation period.
Free Size or Product Exchange
We want your Rematee belt to fit comfortably and effectively. That’s why we offer:
- One free exchange for any size or model.
- No need to return your original belt for that first exchange.
- Personalized guidance from our team with 16+ years of experience.
Email us anytime: info@rematee.com
30-Day Money-Back Guarantee
Try Rematee at home risk-free. If it's not the right solution for you, choose one of two easy options:
1. Returnless Refund
- Refund issued minus $35.
- You may keep the product—many customers continue using it as a backup.
2. Full Refund With Return
- Return your product and receive a refund minus the original shipping cost (usually $12–$19).
Items Covered Under the Guarantee
- Bumper Belts
- Expandable & Pullover Belts
- Inflatable Bumpers
- Wash & Travel Cases
Not eligible: Anti-Snore T-shirts (final sale).
How to Start a Return
Use our secure return portal:
Click here to start your return or exchange
- Log in using the email from your order.
- Enter the verification code sent to your inbox.
- Select your order and choose a return or exchange reason.
- Submit the request — most are processed within a few business days.
Return Shipping Address
Rematee
5405 Riverside Crescent
Manotick, ON K4M 1H1
Canada
5405 Riverside Crescent
Manotick, ON K4M 1H1
Canada
We're Here to Support You
Your comfort matters to us. If you're having trouble with sizing, fitting, or sleeping comfortably on your side, reach out anytime—our team is here to guide you.
Email: info@rematee.com
Toll-free: 1-877-753-6844