Refund Policy, Free Exchanges & Money-Back Guarantee
Support, Exchanges & Refunds
We want you to get a great night’s sleep. Our team takes the time to listen and work with you to get comfortable on your side. If you’re still having trouble, choose the option below that works for you.
Our 30-day returnless refund guarantee: If Rematee isn’t right for you, request a refund within 30 days of delivery. For eligible purchases, you keep the product and we refund your purchase amount less $35.
Option A
Get Fit Help or a Free Exchange
Does your belt feel too tight, too loose, or shift while you sleep? Tell us what’s happening, along with your order number and current belt size or model. We’ll help you figure out what to try.
If a different size or model would help, your first belt exchange is free and you can keep your original belt.
Email Us for HelpOption B
Request a Refund
For a returnless refund, sign in with the email you used to place your order. Select Return items, and choose the closest reason. Write “Returnless refund” in the note field, then review and submit your request.
Open the Refund PortalPrefer to mail it back?
Use the same portal and write “I’d like to send it back” in the note field. Once we receive your return, we refund your purchase amount less the original shipping cost, usually $12–$19. Please wait for our confirmation before mailing anything.
Rematee5405 Riverside Crescent
Manotick, ON K4M 1H1
Canada
Please allow a few business days for our team to review your request and follow up.
What’s covered by the 30-day guarantee?
The guarantee covers Bumper Belts, Expandable and Pullover Belts, Inflatable Bumpers, and Wash & Travel Cases. Anti-Snore T-shirts are final sale.
Time in transit, including customs delays, doesn’t count toward your 30 days.
International orders. We ship worldwide and do our best to honour our 30-day returnless refund guarantee wherever you live. In rare cases where international freight is unusually expensive, we reserve the right to deduct the actual cost of shipping your order to you from your refund, in addition to the standard $35 deduction. This can apply even if we covered the shipping cost at checkout. If it applies to your order, we’ll explain the freight charge and confirm your refund amount before processing it.
Questions? Email info@rematee.com or call 1-877-753-6844.